We provide interpreting services accepted by all New Zealand government departments.
We are the FIRST and only service in New Zealand to be ISO 18841 and ISO 13611 Interpreting Service accredited. This provides a quality assurance standard not meet anywhere else in the country. We review our QA systems internally to maintain a high standard and are independently audited internationally. The company carries over two million dollars in public and professional liability insurance, well exceeding industry requirements. Calls can be monitored by an operations supervisor who provides ongoing professional support and feedback to operators and interpreters as required. The result is a standard of quality and professional service unmatched worldwide.
Public Domain Feedback
We use the only unfettered, public domain feedback platform available – Google Reviews. Clients are openly invited to provide their comments subject to public scrutiny. We also welcome feedback and concerns about the service which can be emailed direct and are responded to within 48 hours.
We have not paid for a commercial system that can be filtered or edited to only display a collection of 5-star ratings. As the parent company, TransNational has more positive Google Reviews than any other translation or interpreting service provider in New Zealand, with a 97% satisfaction ratio. Google us and see for yourself.
Complaints and Disciplinary Procedure
In order to maintain public confidence in the services we provide, Interpreter Line manages a robust, prompt, reliable, and reproducible complaints management procedure. firstname.lastname@example.org