Our Mission – Better Access To Foreign Language Support
Using Interpreter Line professional language services is easy. We provide Over-The-Phone (OTP) and Video-Remote-Interpreting (VRI) that can seamlessly link you (and multiple callers) via a landline, smartphones or AVL suite virtually anywhere in the world.
Please use the online booking form and we can respond with a quote, questions and options. The more information you can provide the better. Alternatively, you can call the free IL service line 0800 938 255 (9:00am – 5:00pm) and go through the requirements with a service manager. contact@interpreterline.nz
Service Options – 3 Plans
Casual Caller (one-off use) – Interpreter callback service
Ideal for one-off or infrequent users who need to communicate with a client, a new business partner overseas, cover a family visit or private occasion. Interpreters are available by pre-booking a callback. To book, 1-hour’s notice is required for casual one-off use. Once the booking is confirmed an operator will call you back with the interpreter on the line. We can also connect any 3rd party that you may wish to join in on a conference call.
A 15-minute minimum charge applies making OTP significantly more cost effective than face-to-face. The base rate is $29.50 + GST. Time is calculated in 15-minute increments of ($29.50 + GST) or part thereof, thereafter.
Payment by credit card can be made securely over the phone or via our payment page. The booking will not be confirmed without payment and cards will be charged for any additional time taken beyond 15-minutes at the end of the call. The base rate minimum charge is applied for cancellation of casual bookings at any time.
Consultations and meetings 
Medical interpreting 
Business negotiations 
Bereavements 
Vehicle purchase 
Out and about 
Vet support 
Counselling 
Mediation services
- Over-The-Phone (conference call)
- Video-Remote-Interpreting
- Pre-scheduled booking and Callback service
Business Class (1-5 languages) – on demand
Designed for utilities providers, insurance companies, financial services, manufactures and exporters who operate a customer service or call centre during business hours and field 1-5 foreign language calls daily, in one or multiple languages. OTP is available on-demand without our call centre operator support. You dial a dedicated language number provided to you and connect directly to the interpreter in less than 60 seconds for most languages.
This plan provides upgrade options including: custom response with interpreters using your company name, customised service messages or scripted disclaimers, Interactive Voice Response (IVR) prompts, dedicated local landline or 0800 numbers for your exclusive use.
Calls are timed on an initial 15-minute increment ($29.50 + GST) or part thereof. Please email or call one of our client managers to discuss your individual needs and usage arrangements. Standard onboarding technology provision and assessment charge of $175.00 + GST apply. Dedicated 0800 numbers have a fixed annual telco charge. After hour service rates apply as required. A minimum term and monthly contract charges apply.
Roadside assistance 
Insurance claims 
Physio appointment 
Business meeting 
Legal interpreting 
Training sessions
- Over-The-Phone (conference call) on-demand
- Video-Remote-Interpreting on-demand
- Pre-scheduled booking and Callback service
Enterprise Class (unlimited) – on demand
Interpreter Line has a dedicated call centre that can accommodate over 25 calls a day in over 24 languages. We can customise our call responses and operations to suit individual needs. We have dedicated operators to coordinate central and regional government high volume on-demand OTP and VRI requests.
Upgrade options include, dedicated local landline or 0800 numbers for your exclusive use, pre-set language extensions and Interactive Voice Response (IVR) menus, freer engagement with operators and interpreters when custom support is needed beyond conventional ‘invisible agent’ parameters.
Calls are timed on an initial 15-minute increment ($29.50 + GST) or part thereof, and subject to a sliding scale thereafter based on call volume. Standard onboarding technology provision and assessment charge of $375.00 + GST applies for any tech automation required. Dedicated 0800 numbers have a fixed annual telco charge. A minimum term and monthly contract charges apply. After hour service rates apply as required.
Police engagement 
Security 
Airport checks 
Hospital visits 
Inspections 
Court hearings
- Over-The-Phone (conference call) on-demand
- Video-Remote-Interpreting on-demand
- Pre-scheduled booking and Callback service